SMS Privacy Policy

Effective Date: 22 April 22, 2026

ProHealth Home Health & Hospice respects your privacy. This SMS Privacy Policy explains how we collect, use, and protect information related to our text messaging communications.

Information We Collect

When you choose to communicate with ProHealth Home Health & Hospice by SMS text message, we may collect:
• Your mobile phone number
• Your name or identifying information you provide
• The content of text messages sent to and from you
• Communication preferences, including opt-in and opt-out status
• The date, time, and delivery status of messages

How We Use Your Information

We use SMS-related information to:
• Communicate with you regarding appointments, visits, scheduling, and rescheduling
• Provide care coordination and service-related updates
• Respond to your questions and support requests
• Maintain records of communications
• Manage your SMS communication preferences, including opt-in, HELP, and opt-out requests
• Improve our communication processes and customer service
SMS communications are used for business-related, conversational messaging and are not used for unsolicited marketing.

How We Protect Your Information

ProHealth Home Health & Hospice takes reasonable administrative, technical, and physical safeguards to help protect your information from unauthorized access, use, or disclosure.

Sharing of Information

We do not sell your personal information.
We may share your information only as permitted or required by law, or as necessary to support business operations and service delivery, such as with service providers that assist in delivering our communications.

Mobile opt-in information and consent details will not be shared with third parties or affiliates for marketing or promotional purposes.

How Long We Keep Information

We retain SMS-related information only for as long as needed for business, legal, compliance, or operational purposes.

Your Choices

You may opt out of SMS messages at any time by replying STOP to any message. After you opt out, you will no longer receive SMS messages from that number unless you opt back in.

For assistance, reply HELP to any message.

How to Contact Us

If you have questions about this SMS Privacy Policy or our text messaging practices, please contact:
ProHealth Home Health & Hospice

(866) 330-0609
info@prohealthgroup.com
1800 Corporate Drive
Birmingham, AL, 35242

Updates to This Privacy Policy
ProHealth Home Health & Hospice may update this SMS Privacy Policy from time to time. Any changes will be posted to this page with an updated effective date.